This Privacy Policy explains how Peak Pixel Web ("we", "our", or "us") collects, uses, stores and shares personal information when you use the GoListen mobile application ("App").
By using GoListen, you agree to the collection and use of your information as described in this Privacy Policy.
1. Data Controller
2. Information We Collect
Information you provide
When you sign in using Google Sign-In, we collect:
- Your name
- Your email address
These details are provided to us by Google with your permission.
Information generated through your use of the App
We collect information relating to how you use GoListen, including:
- Tours you have started or completed
- Your progress within tours
- Features you use
- Preferences and settings
- Dates and times of activity
Technical information
We may automatically collect:
- Device model
- Operating system
- App version
- Device language
- IP address
- Diagnostic information
- Crash information
- Log data
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Authenticate your identity
- Deliver the App and Premium Membership features
- Remember your progress
- Improve our services
- Analyse how GoListen is used
- Develop new features
- Detect fraud or misuse
- Comply with legal obligations
4. Premium Membership
Premium subscriptions are processed through the Apple App Store and Google Play.
We do not receive or store your payment card details. Payments are handled by Apple and Google in accordance with their respective privacy policies.
5. Analytics
We analyse how users interact with GoListen to understand how the App is used and to improve its functionality and user experience.
This may include analysis of:
- Tour completion rates
- Feature usage
- User engagement
- General behavioural patterns
6. Sharing Your Information
We may share personal information with service providers who assist us in operating GoListen, including providers of authentication, cloud hosting, data storage, customer support, analytics, and payment processing.
We may also disclose information where required by law, to protect our legal rights, or as part of a merger, acquisition, financing, or sale of our business.
Commercial Sharing
We may, from time to time and where permitted by applicable law, share or otherwise make available personal information or user data with selected business partners or other third parties for purposes including research, analytics, service improvement, business development, or commercial activities.
Where applicable law requires consent or provides users with rights to object or opt out of such sharing or sale, we will honour those legal requirements.
We may also use or share aggregated, anonymized, or de-identified information that cannot reasonably identify an individual.
7. International Transfers
Because GoListen is available worldwide, your information may be transferred to and processed in countries other than your own.
Where required by law, we will implement appropriate safeguards for international transfers.
8. Data Retention
We retain personal information only for as long as necessary to:
- Operate GoListen
- Provide Premium Membership
- Maintain user accounts
- Improve our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Receive a copy of your data
- Withdraw consent where applicable
- Object to or opt out of the sale or sharing of personal information where provided by applicable law
Requests can be sent to hello@peakpixelweb.co.uk.
10. Security
We implement reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Children
GoListen is available to users of all ages. We do not knowingly collect personal information from children in violation of applicable law. Where consent from a parent or guardian is required by law, we will seek to comply with those legal requirements.
If you believe a child has provided personal information unlawfully, please contact us and we will investigate and, where appropriate, delete the information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the Effective Date and, where required by law, notify users through the App or by other appropriate means.